Welcome to Save My FaceĀ® Pillow!

NEED HELP? 1.877.786.9322

Monday to Friday 9:00am-5:00pm PDT

 

"Save My Face!"® Pillow
gently ELEVATES and SUSPENDS 
your face over the sleep surface
allowing you to rest comfortably,
removing harmful pressure on
facial tissues and muscles.

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NEED HELP? 1.877.786.9322

Monday to Friday 9:00am-5:00pm PDT

 

"Save My Face!"® Pillow
gently ELEVATES and SUSPENDS 
your face over the sleep surface
allowing you to rest comfortably,
removing harmful pressure on
facial tissues and muscles.

Customer Service

 

Shipping & Delivery
Products will ship within 24 – 48 hrs. of your order. Orders specified for Next Day, 2nd Day or 3 Day Select or any other Expedite Service and received after 3pm PDT will ship the next business day.  All shipping choices, charges and additional fees etc. are the responsibility of the customer.  If there is an abnormal choice, or if you have been able to choose First Class Envelope and your purchase does not fit your choice with Reasonableness Save My Face, Inc. Customer Service will contact you via email or phone. On the other hand, Save My Face may also contact you if you have over extended and chosen Next Day Air when Ground would have worked out for you. All International Charges will be reviewed and adjusted if necessary and you will be contacted if there is an increase. If Save My Face has an unexpected Media Event and runs into a Backorder situation and has not yet listed it as unavailable you will either be contacted and choose to wait for the item, receive a discount on the item that is available or receive an upgrade for a similar item.

 

Privacy & Security
What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails
  • The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.
Save My Face, Inc. including its employees do not sell your personal information to anyone.

This policy was last modified on 5/3/2012

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Website: www.savemyface.com
Email: info@savemyface.com
Phone: 1-877-786-9322

Mailing Address
Save My Face, Inc.
26346 Ruether Ave.
Santa Clarita, CA 91350
United States

Returns & Replacements
You may return Pillows and Cases with "reasonable use" within 30 days that the product is received by you providing product is not soiled, smell, or contain any alterations. Reasonable use includes that the pillow was opened and used but not soiled or contain odor. Any alterations to the product will not be accepted and customer will pay shipping. Unless otherwise stated, all items including packaging, must be included to receive a full product refund. All Shipping charges are paid by the customer. In the event of an exchange, i.e. a different size or mistake in order, shipping charges may be waved at the discretion of Save My Face, Inc. and Customer Service Representative. No Sponges, Skin Care or Sleep Mask Items are Returnable. If Save My Face has an unexpected Media Event and runs into a Backorder situation and has not yet listed it as unavailable you will either be contacted and choose to wait for the item, receive a discount on the item that is available or receive an upgrade for a similar item.
Returns are subject to a 15% Re-Stocking Charge.

 

Ordering
Coming soon

 

Payment, Pricing & Promotions
Coming soon

 

Viewing Orders
Coming soon

 

Updating Account Information
Coming soon

 

We are here to help you with any product questions or any issues you may have with your order. Since we are the Manufacturers and not a 24-7 Telemarketing Service, our hours are Monday – Friday, 9am – 5pm PDT.

Emails will be answered most quickly, especially over the weekend when no one is on site to answer your phone calls. Simply click on Contact Us, fill out your name and we will respond.